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Meet Sally Olivas of The Custom Home Concierge

Today we’d like to introduce you to Sally Olivas.

Sally, please share your story with us. How did you get to where you are today?
I began my real estate venture in 2015 working for a high-end luxury builder that offered their buyer the opportunity to customize their home. A home purchase is one of the largest investments ones makes and it’s not only a financial investment it’s also an emotional one. When you buy a pre-owned home or a plan from a production builder, you can walk it and know exactly what it’s looks and feels like. When you’re building a home from scratch, you’re hoping the space YOUR designing is what you’re eyeing for. What I’ve learned in this industry is:

*The higher the price point, the higher the expectation.
*Just because you are allowed to do what you want doesn’t mean it’s a good idea or that it makes sense.
*That a home that is too customized to your own personal taste may be harder to sell later.
*No one can have everything.
*Time is money and changing your mind costs money.
*Saying NO isn’t easy but sometimes necessary.
*Keeping couples on the same page is not easy but necessary.
*Nothing is forever.

We’re always bombarded by how great it is to pursue your passion, etc. – but we’ve spoken with enough people to know that it’s not always easy. Overall, would you say things have been easy for you?
The road in building a custom home is not one that should be taken lightly. There is nothing easy about it and if anyone tells you that it is “Their Lying”. In my opinion and experience, it’s THE EXPECTATIONS that need to be addressed prior to going down this road. I don’t care if you’ve built a home before, the expectations are different for every builder. There is nothing worse than being SOLD where they tell you everything you want to hear then your experience is quite the opposite of that. There are so many moving pieces in this process and it’s being built right in front of you so you see everything they do right and wrong and most people only remember the wrong. I tell my clients that building a custom home is like a 9-month pregnancy where you have to stay in bed for the last 3 months and you hate it. It’s uncomfortable, the time drags on and you say I’LL NEVER DO THIS AGAIN, then when it’s over and you’re holding your little miracle you realize it was all worth it and you forget those past three months. Building a home is like this. Allot of big decisions need to be made and one of the hardest parts of my job is ensuring that both spouses are working toward the same goal and on budget. No one can have everything and everything you want does not necessarily have to be done by the builder. I’ve seen a lot of people walk away from building their dream home because they could not afford to have everything they wanted. My advice is to add all of the structural elements to your home and plumb or rough in the items you can do later. Even though this journey is not easy, if you’re up for it it’s worth taking. You just need to have all the right people with the righ attitude heading in the right direction knowing that it’s not a perfect process but that at the end, you will be living in your dream home.

So, as you know, we’re impressed with The Custom Home Concierge – tell our readers more, for example, what you’re most proud of as a company and what sets you apart from others.
As far as I know, I am the ONLY custom home concierge. My role is most critical in the early stages of the process. I only work with clients that follow my process because it’s one that is tried and true and will eliminate some of the headaches along the way if it’s not done in this order. The expectations. Before I work with any buyer, I give them the Good, Bad & Ugly of what they are about to go through. Financing- I work with lenders that specialize in this type of financing. I need to know what is at the top of their budget. Do they own their own lot or need to find one? I’m at all important meetings such as Interviewing builders, architects/home designers, vendor visits to see options or design center, electrical/plumbing meeting & pre-construction meeting. Once the home starts the buyer and builder take it from here. I am available for reference from this point on.

I love being a part of one of the largest investments one makes. My objective is to set the right expectations, keep all parties on the same page, on budget and on time. If there is someone out there considering building a new home whether it’s with a production builder or building a custom home I CAN HELP…

So, what’s next? Any big plans?
Before real estate, I was in the beauty business and loved every minute of it. At the moment, I am working on a new venture name Oh La’ La’ Lashista in November of this year to open up a high-end Lash & Spa in Missouri City @ 3839 Cartwright Road, Missouri City, TX 77459. We will be offering semi-permanent eyelash extensions, manicure, pedicure, full body massage, body contouring, permanent cosmetics and facials.

I’m excited about this new venture and would love to invite you to our Grand opening.

Contact Info:

Getting in touch: VoyageHouston is built on recommendations from the community; it’s how we uncover hidden gems, so if you know someone who deserves recognition please let us know here.



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