Today we’d like to introduce you to Emma Arzate.
Hi Emma, can you start by introducing yourself? We’d love to learn more about how you got to where you are today.
I am Emma, a passionate co-founder of Detail Cleaning Services, established in 2009 from a family dream. My journey began in my college days, answering calls for my mother’s entrepreneurial aspirations. Soon, I discovered my love for the transformative power of our service – the ‘before’ calls with overwhelmed homeowners juggling careers, families, and pets and the joyous ‘after’ calls from clients who can now enjoy a clean home without giving up their valuable free time.
But my passion didn’t stop at cleaning. I was driven by the opportunity to create meaningful careers within my community. My dream was to cultivate a workplace culture that not only cleans homes but nurtures and values its employees. Today, I’m proud to say we’ve turned that dream into reality. We now provide our team with much more than just a job; we offer them careers complete with health insurance, vacation days, and 401k plans, all part of a work environment where each day is enjoyable and rewarding.
A pivotal moment came when my brother Ino, after serving in the Army, joined our team part-time while in college. His impact was immense, and upon completing his Business Management degree, he became a full-time co-owner. Now, after 15 years in business, our commitment to professional service and community job creation has led to over 2000 5-star reviews and countless satisfied clients.
Alright, so let’s dig a little deeper into the story – has it been an easy path overall, and if not, what were the challenges you’ve had to overcome?
Starting a cleaning service is among the easiest and most common businesses to launch but keeping it running and fostering its growth presents a real challenge. Having the right team dedicated to serving others is crucial, yet finding such individuals can be difficult. We’ve learned that prioritizing our team is key – by taking good care of them, they, in turn, provide top-notch service to our clients. Our journey has seen its share of difficulties, notably during the COVID-19 pandemic. We had to close for two weeks, a hard time for our team who relied on us. We made sacrifices to keep paying our staff during this closure and ensured they had safety equipment like masks and hand sanitizers. Luckily, our services were essential, allowing us to reopen quickly. This challenging time taught us valuable lessons in adaptability and resilience. We managed not only to get back on track but also to grow our business, thanks to our dedicated team. Through it all, our commitment to our employees and clients has been the driving force behind our success.
Thanks – so, what else should our readers know about Detail Cleaning Services?
Detail Cleaning Services is a professional maid service company, passionately serving our busy neighbors with their home cleaning needs. At the heart of our mission is the desire to enhance lives, one cleaning at a time. We achieve this by offering top-quality cleaning services to our clients while creating jobs that our employees take pride in. As a Veteran-owned business with over 15 years of experience in the community, we’ve built a reputation for exceptional service and trust. Our success stems from our people-oriented approach.
Understanding the needs and challenges of our clients is crucial, and my own experiences as a mom, a busy professional, a pet owner, and someone with a family dealing with allergies give me a unique insight. I comprehend the value of time and the need for a clean, allergen-free environment, allowing us to better serve our clients.
In addition to our commitment to our clients, we’re deeply dedicated to giving back to our community. This includes initiatives like Cleaning for a Reason, providing free services to cancer patients, Hope for Three, supporting families with autism, and special discounts and free cleanings for veterans. Our annual food drive, in partnership with Target Hunger, showcases our fight against hunger. These efforts are an integral part of our identity, demonstrating our commitment to not just cleaning homes but enriching lives.
What truly sets us apart are our unique guarantees, unparalleled in the cleaning service industry. Our Zero-Cancellation Guarantee ensures that if we ever have to cancel, your next cleaning is on us – a testament to our commitment to reliability. Our 100% Happiness Guarantee is a promise of satisfaction; if you’re not happy, we’ll make it right. Our No-Bind Promise means no contracts, showing our confidence in the quality of our services. Lastly, our Complete Clean Guarantee ensures a thoroughly cleaned home every time, without rotating areas.
As a veteran-owned company, we embody the ethos of service in every aspect of our work and are eager to meet and exceed our client’s expectations. At Detail Cleaning Services, we want our readers to know that your satisfaction, convenience, and trust are our foremost priorities, matched only by our dedication to making a positive difference in the community we serve.
What do you like best about our city? What do you like least?
Houston’s cultural diversity and its exceptional variety of food are what I appreciate most. The blend of cultures contributes to a rich, diverse community and a fantastic culinary scene. On the flip side, the city’s traffic and weather are less favorable. The frequent congestion can be challenging, and the hot, humid climate is often uncomfortable. These are small trade-offs, however, in a city with such vibrant diversity and culinary richness.
Contact Info:
- Website: https://detailcleanings.com
- Instagram: https://www.instagram.com/detailcleanings/
- Facebook: https://www.facebook.com/detailcleaningsfb
- Linkedin: https://www.linkedin.com/in/detailcleanings/
- Yelp: https://www.yelp.com/biz/detail-cleaning-services-houston
- Other: https://www.google.com/maps?cid=14217957776698548201 https://nextdoor.com/pages/detail-cleaning-services-1/ https://www.angi.com/companylist/us/tx/houston/detail-cleaning-services-llc-reviews-6417067.htm
