Today we’d like to introduce you to Joel Teitelbaum.
So, before we jump into specific questions about the business, why don’t you give us some details about you and your story.
With 19 stores throughout Canada and the United States and more expected, iStore sells Apple products such as iPad, MacBook and Watch, as well as accessories for today’s modern mobile devices ranging from smartphone cases to electronic toys and from earphones to speakers. iStore has made a name for itself since our inception in 2009 by offering the latest in high-tech mobile accessories with a focus on providing the best customer experience in the industry and a fashion forward, design-based approach to selling merchandise.
iStore was the first retailer in North America officially authorized by Apple to sell its extremely popular iPod, iPad, and MacBook products at airports, and soon the ball was rolling. Thanks in part to the strong partnership we have created with airport retail giant Paradise Lagardere as well as Apple, and the creation of our own brand of high quality accessories, iStore is positioned to become one of North America’s leading digital lifestyle brands.
Great, so let’s dig a little deeper into the story – has it been an easy path overall and if not, what were the challenges you’ve had to overcome?
Airport retail definitely has some of the challenges. To start with they typically operate much longer hours than traditional stores, and their locations away from residential areas makes staffing extra difficult. There are also numerous logistic and security elements of airport retailing with makes the channel fairly unique.
iStore – what should we know? What do you guys do best? What sets you apart from the competition?
Our success is based on a holistic approach to delivering a superior customer experience in every respect. Success as a retail brand is not solely based on what you sell and at what price, but rather how the customer feels when shopping at iStore. This includes everything from store design to staff knowledge and helpfulness, in addition to a well-curated assortment. Delivering a positive and consistent experience in each and every customer interaction is a goal that we at iStore continually strive to achieve.
Contact Info:
- Address: George Bush Intercontinental Airport
Terminal B
2800 N Terminal Rd
Houston, Texas, United States
77032 - Website: https://istoreworld.com/
- Phone: 281-233-3668
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