Today we’d like to introduce you to Brittany Thomas.
Hi Brittany, can you start by introducing yourself? We’d love to learn more about how you got to where you are today?
My career in real estate began in 2012 when I secured an entry-level position with CBRE in the Asset Services division. While the role was primarily focused on facilities management, it exposed me to the vast opportunities within the real estate industry and sparked my long-term interest in the field. During my tenure at CBRE, I was promoted twice within the company’s business structure, further strengthening my operational and client service expertise.
In 2019, I obtained my real estate license with the intention of advancing within CBRE. When that opportunity did not materialize, I chose to actively pursue real estate sales as a way to supplement my income. That decision quickly proved successful. Within my first year as a licensed agent, I completed 19 residential transactions, working closely alongside my sister, Kirsten Thomas, who is also a real estate agent.
Around that time, I reconnected with an old friend who shared how tax preparation had transformed her life and provided financial stability as a young single mother of four. She offered me the opportunity to join a tax preparation apprenticeship, which I initially declined due to my growing real estate career. The following year, however, my best friend—then a stay-at-home wife navigating a divorce—was searching for a new career path. I shared the tax preparation opportunity with her, and together we joined the apprenticeship and began our first tax season in 2020.
My first tax season exceeded expectations. I successfully serviced over 50 clients and quickly developed a passion for the tax preparation business. With growing success in both real estate and tax services, I made the decision to leave CBRE in November 2021, where I last served as a Client Services Coordinator, to pursue entrepreneurship full-time.
Today, I am the owner of **ARK Tax Solutions**, a service bureau supporting over 140 tax partners. I am also a licensed residential and commercial real estate agent with nearly 200 completed transactions, and the owner of a credit repair company serving more than 100 clients. Alongside my sister, Kirsten, I operate a storefront location in **Missouri City, Texas**, where we provide a variety of financial and real estate services designed to empower individuals, families, and business owners.
We all face challenges, but looking back would you describe it as a relatively smooth road?
Throughout my career, I have faced several challenges that tested both my resilience and integrity; however, two experiences stand out as the most defining.
In real estate, I initially obtained my real estate license at the request of upper management while my direct manager was out on FMLA leave. I was advised that earning my license would make me eligible for a promised promotion. I completed all required coursework and passed my licensing exams on the first attempt. However, once my manager returned, the promotion was unexpectedly denied without explanation. Despite the setback, I requested and received approval from upper management to utilize my license for residential real estate transactions, as CBRE did not offer residential services. That decision ultimately became the foundation for my success as a real estate agent.
In tax preparation, I encountered significant ethical challenges early in my career. One of my initial mentors—an individual who introduced me to the industry—misappropriated approximately $5,000 in commissions, which led me to immediately discontinue the business relationship. Shortly thereafter, I partnered with a new mentor who initially appeared trustworthy. Through independent research and conversations with other tax professionals, I later discovered that she had improperly withheld over $20,000 in backend fees.
These experiences prompted a critical turning point in my business journey. To protect my clients, my revenue, and my professional integrity, I invested in my own tax preparation software and infrastructure. This decision allowed me to operate independently, eliminate unethical partnerships, and build a transparent, scalable tax business rooted in accountability and trust.
Great, so let’s talk business. Can you tell our readers more about what you do and what you think sets you apart from others?
ARK Tax Solutions specializes in accurate, compliant tax filing, world-class customer service, and exceptional due diligence standards. We pride ourselves on accessibility and responsiveness—every call is answered, and every client and partner request is addressed with care and urgency.
Our commitment extends equally to our clients and our tax partners. Tax partners are paid accurately and on time, without exception, and are equipped with the knowledge, tools, and ongoing support needed to build sustainable, long-term careers in the tax preparation industry. We believe in transparency, education, and empowerment—never gatekeeping information, but instead sharing best practices that help our partners grow and succeed.
At ARK Tax Solutions, our mission is simple: to deliver excellence, foster trust, and create opportunities for every client and partner we serve.
What makes you happy?
My greatest sources of happiness are my faith, my children, my fiancée, my mother, and my family—including my in-laws. I am deeply grateful that God has anointed me with the ability to serve others in meaningful ways. Whether I am helping clients achieve homeownership or guiding them through the tax preparation process, serving others brings me genuine fulfillment and joy.
Contact Info:
- Website: https://LISTWITHBRITTANYTHOMAS.COM
- Instagram: @BRITTANYTHEREALTOR
