Today we’d like to introduce you to Josh Scott
Hi Josh, it’s an honor to have you on the platform. Thanks for taking the time to share your story with us – to start maybe you can share some of your backstory with our readers?
I’ve always been immersed in the hospitality and service industry in one way or another. Growing up in New Orleans—a city built on hospitality—service wasn’t just something I experienced; it was a way of life. My dad and grandmother owned restaurants, so I saw firsthand the hard work, dedication, and impact that people in this industry bring to their communities.
That passion led me to study Hospitality and Restaurant Tourism, and over time, I found different ways to be involved, from hosting guests through Airbnb to just being someone who enjoys going out and appreciating great service. But the more I engaged with the industry, the more I realized how underrepresented service workers are. These are the people who create memorable experiences, yet they often lack the recognition, support, and financial stability they deserve.
That’s where Quench comes in. It started as an idea to empower service workers by making it easier for them to connect, get tipped directly, and showcase their work. But it’s grown into something much bigger—creating a community where service professionals can thrive. Quench is about giving back to the people who’ve always been there for us, whether it’s the bartender who remembers your order, the waiter who goes the extra mile, or the valet who takes care of your car like it’s their own.
At my core, I consider myself a man of service. This isn’t just a business idea for me—it’s something I believe in. And that’s what keeps me pushing forward with Quench every day.
I’m sure it wasn’t obstacle-free, but would you say the journey has been fairly smooth so far?
Nothing great has ever come without its challenges. As a founder with a technical background, stepping into the world of marketing has been one of the biggest learning curves for me. Building Quench, I’ve had to shift from just focusing on the product itself to understanding how to connect with the right audience, craft a message that resonates, and build a community around the brand. It’s been a humbling experience—balancing growth strategies, engagement, and brand positioning while still ensuring the tech side runs smoothly.
Alright, so let’s switch gears a bit and talk business. What should we know?
Quench is more than just an app—it’s a movement designed to empower service workers in the nightlife and restaurant industry. At its core, Quench is about bridging the gap between hardworking professionals and the customers who appreciate them. We provide a platform where bartenders, servers, and other service workers can showcase their craft, build their reputation, and receive direct tips and support from their community.
What sets Quench apart is our commitment to putting service professionals first. Unlike traditional platforms that focus solely on businesses, we highlight the people who make hospitality an experience worth remembering. Features like our leaderboard for top-rated workers, integrated tipping system, and geolocation for discovering standout professionals all reinforce this mission.
Brand-wise, I’m most proud of the fact that Quench isn’t just another tech solution—it’s a platform rooted in appreciation and advocacy. Coming from both a hospitality and tech background, I understand the challenges service workers face, and I wanted to create something that genuinely adds value to their lives.
For anyone learning about Quench, I want them to know that this is just the beginning. We’re here to reshape how service workers are recognized, rewarded, and connected with opportunities. Whether you’re a customer who wants to show appreciation or a professional looking to elevate your career, Quench is here to make that happen.
Do you have recommendations for books, apps, blogs, etc?
I’d say The Giver shaped how I view service and community—it’s a reminder that true fulfillment comes from what we contribute, not just what we accumulate. The Hard Thing About Hard Things by Ben Horowitz has been crucial for navigating the ups and downs of building Quench. It’s raw and honest about the challenges of entrepreneurship, which keeps me grounded. And The Monk Who Sold His Ferrari reminds me to stay balanced. It’s easy to get caught up in the grind, but at the end of the day, success isn’t just about building something great—it’s about being present, fulfilled, and aligned with your purpose.
Contact Info:
- Website: https://quenchmarketplace.co
- Instagram: https://instagram.com/quenchmarketplace/
- Facebook: https://facebook.com/quenchmarketplace/
