Today we’d like to introduce you to Brittany Heggins.
Brittany, before we jump into specific questions about the business, why don’t you give us some details about you and your story.
Creating Brown SugHer was something I honestly didn’t expect to happen so soon. I’ve always had a passion for creating things for myself, especially when I used to live on a college campus and wanted to save as much as I could. For a while, I was making all of these cool products for personal use. Fast forward to 2019, as cliche as it may sound, a light bulb went off for me. I decided to share the things that were once personal to me with the world. At the time, I was working full-time as a Behavior Therapist and Clinical Operations Manager at a children’s Autism treatment center. I saved and used the money I made there to help get me started. I didn’t set a huge budget for myself, but for some reason, at the beginning of 2020, I was bolder than I ever been. I had a plan and a goal, so I just went for it. I started with a lot of support from family and close friends. It was literally an adrenaline rush receiving so many orders in the beginning stages.
However, there became a time where there were slower days than anything. Those were the moments that challenged my patience, dedication, and commitment. Those moments made me proud of myself even more because not once have I ever thought of quitting or regret starting my business. I used slow days to do more research on ingredients, study my target audience, and improve my budget structure. Brown SugHer has grown so much since then, and I still look forward to learning more from experience and other business owners. Starting Brown SugHer became so much more rewarding for me. The thing I enjoy the most is hearing feedback and how well my products are transforming the skin of complete strangers who took a chance on something that I was creating. How did I decide on the name Brown SugHer? 2019 was a rough year for me. Starting my business plan is what kept my mind busy, motivated me to pick myself up, and overall start manifesting positivity in my life. For me, Brown SugHer projects a sense of “woman empowerment”, strength, and fearlessness. I always told myself, “I am HER”. Brown SugHer is in no way exclusive to one gender. Skincare, self-care, all care is for everyone. I chose this name as a memo to myself and to also one day remind others of their strength as well.
Has it been a smooth road?
Surprisingly, one of my biggest challenges, in the beginning, was posting content on social media platforms. I laugh at it a little now because I literally make multiple posts a day on the business social media platforms. I know this seems like the easiest thing to do, but I love moving around and staying busy. I was so into doing research and mixing ingredients to try things out that I forgot how easy technology has made reaching your target audience. I make all of Brown SugHer’s products myself, so I had to come up with a game plan for efficient time management. I definitely had to hold myself accountable, so instead of choosing which one to give more time to, I decided to pair them together. Now, I record short clips of me making different products to post on social media. That way I stay on schedule with being consistent with marketing, product inventory, and provide some transparency to customers along the way.
We’d love to hear more about your business.
Brown SugHer provides all-natural body care essentials that target all skin types, including sensitive skin. We pride ourselves on offering high-quality products at affordable prices. Right now, all products are only available through online purchase, but we ship anywhere within the U.S. There’s a large variety of products to choose from to make the shopping experience even more fun. We offer Whipped Body Butters, Body Scrubs, Therapeutic Lip Balms, Natural Body Wash, Soap Bars, Facial Serums, Lip Scrubs, and more. There’s something for everyone, and Brown SugHer is your one-stop-shop for an at-home spa day.
As a company, I am most proud of our consistency and patience. It takes so much of both to be sustainable, and I am grateful to still be here nine months later. The beginning, I’m sure, is the toughest part. What sets Brown SugHer apart from others is our receptiveness to feedback and our accessibility. I remind customers all the time that they are the reason for all of the growth and I are thankful. I respond to all comments and emails from customers, handwritten thank you cards for orders, and take into consideration products they would want to see in the future. I literally think of my customers as business partners sometimes. Lol. They help me more than they know.
Is our city a good place to do what you do?
Houston is so huge and diverse that I believe any type of business would blossom here. There are so many opportunities for new business owners to network. I’ve come across a lot of entrepreneurs who were very welcoming with advice and tips on being a business owner. Houston is full of helpful resources, so I would definitely recommend it for someone just starting out. I’m honored to have started my business, where I was born and raised.
Pricing:
- Whipped Body Butters – $10
- Body Scrubs – $12.50
- Body Wash – $12.99
- Lip Balms – $5
- Lip Scrubs – $5
- The Honey Bar (Soap/2 pack) – $10
- Facial Serums – $8.99-$9.99
Contact Info:
- Website: www.BrownSugHer.com
- Phone: 2816199746
- Email: customerservice@brownsugher.com
- Instagram: instagram.com/brownsugherllc
- Facebook: facebook.com/brownsugherllc
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